Designing with Sites, Not for Them: Rethinking Technology in Clinical Trials

About this session

Despite years of industry focus on digital innovation, clinical trial sites continue to struggle with the same technology burdens: fragmented systems, duplicated tasks, and workflows that don’t reflect how sites actually operate. Our research highlights a core issue behind these long-standing challenges: sponsors and vendors often design or choose technology without deeply understanding site realities. This session explores what we learned from extensive site engagement, why short-term fixes aren’t enough, and how truly impactful change requires rethinking our approach—starting with listening, mapping real workflows, and adapting technology to people, not the other way around.

Speaker

• GC

  Guillermo Carbonell

  Senior UX Researcher · Boehringer Ingelheim

  Speaker